Root cause: A recent change to systems that facilitate text display management for content within the Outlook client caused impact. Are you receiving blank emails in Outlook If the body of Emails or Text is missing or not showing in Outlook, use one of these fixes to resolve the issue. Scope of impact: This issue could affect any user attempting to view an email message in the Outlook client. We encourage affected users who are able to do so to leverage the workarounds described above in the "more info" section of this post while we complete the process of fixing this problem. We expect to complete this process and restore service for all affected users by May 12, 2021, at 3:00 AM UTC. If you typically use an account for email, this issue can occur if there are multiple aliases on the account and the 3. In some circumstances, users may need to restart their client a second time for the changes to take effect. This issue can occur when you register a 3rd party email address (e.g., an email address that is not or ) for your Microsoft Account and don't use for sending and receiving email. To do so, follow below steps: Simply open the Run dialog box by pressing Windows + R hotkey. Once users receive the fix, they will need to restart their email client to apply the fix. Restarting Outlook in safe mode may also resolve the body of email or text missing issue. This fix will reach all affected users incrementally over the course of the next four-to-five hours. More info: Impact is specific to the Outlook client and users with access to other protocols, such as Outlook on the web or the Outlook mobile app, can view message content in those platforms as a potential workaround while our fix is applied.Ĭurrent status: We’ve identified the underlying cause of impact and are applying a fix. This could help determine whether this issue is specific to the Outlook client side. Troubleshooting steps: The first thing we should check is to view the email message from within the webmail interface of your email account. Everything was working fine until this afternoon when all the email bodies in his inbox either disappeared, or will only show the first line of the message body. User Impact: Users may be unable to view email message content within Outlook. When you view an email message in Microsoft Outlook, the message body is blank. 1 Outlook email bodies suddenly disappear/blank I have a user running O365 latest version, using Outlook and Exchange (Microsoft 365 Business Standard). This issue is fixed in Monthly Channel Version 1802 (Build 9029.2167). This issue happens most often with add-ins that leverage the Send To Mail Recipient functionality and MAPI integration. Title: Issue affecting viewing email content in Outlook When you send emails you may find that the email appears blank. To check this, open your Outlook and navigate to File > Options > Advanced > Display. You may also check, whether hardware graphics acceleration is disabled on your machine. Highlight an AVG or NOD32 add-in and click Remove. Users may be unable to view email message content within Outlook. In the Manage field choose COM add-ins and click Go. EX255650, Exchange Online, Last updated: 5:24 PM
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